Returns Policy

B2C (Business-to-Customer) Returns Policy

This returns policy applies to retail orders only.

Damaged Goods or Faulty Items

We take great care in inspecting all items before dispatch. If a fault was not detected prior to shipment, or if your item is damaged in transit, we will:

  • Offer a full refund or replacement
  • Cover the return postage cost

If you are happy to keep the item at a reduced price, we may also offer a partial refund.

Please report any fault or damage within 7 days of receiving your parcel.

Change of Mind, Incorrect Orders, or Sizing Issues

We understand that selecting the right headwear can be a personal process, and we do our best to assist where possible.

All orders are fulfilled based on the items selected at checkout. If no prior sizing consultation has been confirmed, items will be dispatched as ordered.

If your item is as described and as ordered, but you:

  • Change your mind
  • Ordered incorrectly
  • Require a different style or size

You may return the item within 30 days of receiving it, provided that it is:

  • Unused
  • In original and undamaged packaging

Return Outcome Options

For eligible returns, you may choose:

  • Store Credit (Recommended) – issued at full value with no deductions
  • Refund – processed to your original payment method, less original postage and applicable handling or restocking fees

Important Notes on Returns

We encourage customers to choose carefully before placing an order, as returns involve handling, inspection, and transaction costs that are not fully recoverable.

To keep our service sustainable and continue supporting more Australians in need, handling and restocking fees may apply to refunds, particularly for:

  • Higher-value orders
  • Returns requiring additional processing
  • Multiple or frequent returns

These fees may be up to 20% of the product subtotal or $10 (whichever is greater) and will always be communicated prior to processing.

Many of our customers choose store credit as it provides a quicker and more flexible solution.

Hygiene and Product Condition

For hygiene reasons, we do not accept returns on opened personal items.

All returned items must be in the same condition as received, including:

  • Original tags and labels
  • Original packaging materials
  • No signs of wear or direct scalp contact

If a hat has been tried on, a clean liner or shower cap must be used.

Items must be returned with care to avoid distortion. If originally shipped in a box, they must be returned in a box.

Returns that cannot be identified or allocated may not be processed.

Exchanges

We do not offer direct exchanges.

If you wish to try a different item, please place a new order. Your return will be processed as a store credit or refund once received.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders are typically processed within 1 hour to 1 business day, and once dispatched, cancellations are no longer possible.

Return Postage

  • If the return is due to our error (faulty or incorrect item), we will provide a prepaid return label
  • For all other returns, return postage is the customer’s responsibility

We do not reimburse postage paid without prior approval.

Refunds and Store Credit

Once your return is received and inspected:

  • Store credit is usually issued within 2–5 working days
  • Refunds are usually processed within 5–7 business days

If your original order qualified for free shipping but falls below the free shipping threshold after return, the original postage cost will be deducted from your refund.

Store Credit Validity

  • Valid for 12 months from the date of issue
  • Cannot be extended or converted to cash
  • Unused store credit will expire after 12 months

Wholesale and Bulk Orders

This policy applies to retail customers only.

All wholesale and bulk orders are final and cannot be returned or cancelled once confirmed.

B2B (Business-to-Business) Terms and Conditions

 

B2B Restocking Fees and Return Policy:

Jas Fashion, as a wholesaler, has specific return policies tailored for B2B (Business-to-Business) customers. Unlike the general return policies, B2B customers are subject to certain conditions regarding returns and restocking fees.

1. General Return Policy Exception:
The general return policies that apply to individual customers (B2C) do not extend to B2B customers. B2B customers are advised to review this dedicated B2B Stocking Fees and Return Policy.

2. Final Sales for B2B Customers:
All sales made to B2B customers are considered final. Jas Fashion does not accept returns from B2B customers unless under specific circumstances outlined below.

3. Restocking Fees for Special Cases:
In certain exceptional cases, where there is a prearrangement for items to be restocked within a specified timeframe, restocking fees will be applicable. These fees range between 10% to 20% of the original purchase price. The purpose of these fees is to cover various costs associated with processing returns, including:

  • Inspection of returned products for defects or damage.
  • Bank transaction charges incurred. 
  • Repacking costs to ensure products are in a sellable condition.
  • Compensation for potential loss of sales due to the removal of items from inventory.

4. Adjustment for Bulk Order Pricing:
If the original purchase price was reduced for B2B customers due to bulk order quantities, any price gap resulting from the return will be deducted from the refund. This adjustment ensures that the refund reflects the new price level without the bulk order discount. The price adjustment will continue until the refunded price aligns with the price offered to other displayed B2C (Business-to-Customer) customers.

5. Refund Method:
All B2B returns will be processed in the form of store credit.

6. Exception for Product Defects:
Restocking fees will not be applied when a B2B customer returns a product due to defects or quality issues. Jas Fashion is committed to addressing and rectifying such situations promptly without imposing additional charges.

******

It is important for B2B customers to be aware of and understand these policies before making a purchase. Jas Fashion aims to maintain transparency and fairness in its B2B transactions, and these policies are designed to strike a balance between the needs of both parties.

Jas Fashion reserves the right to update or modify this B2B restocking Fees and Return Policy as needed to ensure clarity, consistency, and compliance with relevant regulations. For any policy updates, we encourage B2B customers to refer to the information provided on this page. Our commitment to transparent and fair B2B transactions remains unwavering.

 

Wholesale Customer Other Terms and Conditions:

 

Jas Fashion also offers specialized Wholesale Customer Terms and Conditions exclusively for approved wholesale customers. This policy is accessible to eligible customers upon approval. To review the Wholesale Customer Terms and Conditions, please log in to your account and view our Wholesale Terms and Conditions or contact our customer support for more information.  

We appreciate your understanding and cooperation. If you have any questions or require further clarification, please don't hesitate to reach out to us.

Thank you for choosing Jas Fashion for your needs.

...